FAKURA CUSTOMER CARE

Terms & Conditions

1. SHIPPING POLICIY

The Fakura Closet ships to most locations in the world via DHL, and shipping is free for all Domestic orders. For International orders, shipping is free for every 3 purchase of any clothing items.

a. All customers will be notified when their order is dispatched.
b. All shipments will be registered and tracked (as per courier).
c. Any charges such as customs taxes and duties will be at the customer’s expense and any refused shipments will be refunded minus these charges at our discretion.

Please take note that we will not be responsible for any lost, stolen and delayed packages by the postal service. If there are any questions, please feel free to contact us at fakurastyles@gmail.com


2. RETURN POLICY

Fakura Closet is happy to provide a return-refund or exchange only when granted. All customers who wish to return their orders should contact us at fakurastyles@gmail.com to request a return.

a. Items MUST be received by Fakura Closet within 14 days for both domestic and international purchases from the date of receipt. For items received after this time period, we reserve the right to deny the return.
b. Any items that have been damaged, altered, worn, washed and untagged will not be accepted.
c. We regret that we don’t offer returns on all Sale and Discounted items.
d. Unfortunately we do not accept return-exchange for incorrect sizing and change of mind.

We suggest that all garments are tried on by the customer upon receipt so that return can be fulfilled within our policy timeframe. All returns must be shipped via tracking number and insured mail.

Please take note that the total amount of the purchase will be refunded less taxes, duties and shipping charges.


3. PAYMENT OPTIONS

All Items are priced and billed in USD.  Currency conversions are set by your bank and any further charges in relation to this will be made by your bank.

We offer the following payment options:

1. Paypal

2. All Major Credit Cards

4. PRIVACY


We at Fakura Closet are dedicated to keep your details in private. All of our customer’s personal information that we collect are highly kept and secured and will never be disclosed to any outside parties only if required by law and by the government. These informations are used to identify your orders, provide you with our latest updates, promos and newsletters (by request) and to personalise your shopping experience with us. For any comments, suggestions regarding our Privacy Policies, kindly send us an email at fakurastyles@gmail.com